Last updated: 6 February 2026
This Refund Policy applies to all purchases of digital products, memberships, courses, coaching sessions, merchandise, and services sold by Dibons Ltd, operating as The Zebra Club and Jeannie Di Bon, including through www.thezebra.club and www.jeanniedibon.com (“we”, “us”, “our”).
1. Overview
The Zebra Club offers digital membership access, on-demand exercise and meditation content designed for people living with hypermobility, Ehlers-Danlos Syndrome, and chronic pain, as well as related digital courses, group coaching, and physical merchandise.
By purchasing any product or service from us, you agree to the terms of this Refund Policy.
2. Digital Memberships & Subscriptions
The Zebra Club Membership (App subscription):
• Memberships (monthly, quarterly, annual, or lifetime) provide immediate access to digital content upon purchase.
• No refunds or credits will be issued once access has been granted, except where required by law. Digital content cannot be “returned.”
• Subscriptions renew automatically unless cancelled. You are responsible for cancelling before the next billing cycle to avoid additional charges.
• Refunds will not be granted if you enter a subscription or free trial and fail to cancel before the trial ends.
3. Digital Courses and Group Coaching
• Digital courses and group coaching offerings (e.g., Reformer Foundations, Strengthen Your Hypermobile Core, and soon-to-launch group coaching) are considered digital, non-returnable products once access is granted.
• No refunds or cancellations will be permitted after purchase, except where required by law.
4. Physical Merchandise
For any physical products purchased through our shop (e.g., apparel or branded merchandise):
• If an item arrives damaged or faulty, contact us within 14 days of delivery with photos of the defect for an exchange or refund.
• For change-of-mind returns, you may return unworn and undamaged items within 14 days of receipt; return shipping costs are the buyer’s responsibility unless otherwise stated.
5. Exceptional Circumstances
We may, at our discretion, consider refund requests in exceptional situations (e.g. billing errors or other issues). Requests must be submitted in writing to for subscriptions or jeannie@jeanniedibon for all other products within 7 days of purchase and include proof of purchase and explanation.
Approved exceptions are issued as refunds to the original payment method where possible.
6. Technical Access Issues
If technical problems prevent access to services you have paid for, contact support promptly. We will make reasonable efforts to resolve access issues. However:
• Temporary connection or device issues do not qualify for refunds once access is restored.
7. Chargebacks and Disputes
We encourage you to contact us directly first at if you believe a billing error has occurred on your subscription. Where chargebacks or disputes are filed with your payment provider without prior communication:
• We reserve the right to provide evidence of service access, delivery, and your acceptance of this policy.
• Abusive or fraudulent chargebacks may lead to suspension or termination of your account.
8. Legal Rights
Nothing in this policy is intended to limit rights provided under mandatory consumer protection laws in your jurisdiction. Where local laws provide refund rights, those rights will apply.
9. Contact Us
For any refund or billing queries, please contact us at:
• Email: for subscriptions. Or for all other products
• Company: Dibons Ltd (UK)
• Registered Office: 4th Floor Tuition House, 27–37 St George’s Road, Wimbledon, London SW19 4EU, UK
