Last updated: 2. September 2026

This Refund Policy applies only to products and services purchased directly through jeanniedibon.com.
Zebra Club memberships, subscriptions and add-ons are governed by The Zebra Club Refund & Cancellation Policy, available at The Zebra Club Refund & Cancellation Policy.

1. Overview

The Zebra Club offers digital membership access, on-demand exercise and meditation content designed for people living with hypermobility, Ehlers-Danlos Syndrome, and chronic pain, as well as related digital courses, group coaching, and physical merchandise.

By purchasing any product or service from us, you agree to the terms of this Refund Policy.

2. Digital Courses and Group Coaching
• Digital courses and group coaching offerings (e.g., Reformer Foundations, Strengthen Your Hypermobile Core, and soon-to-launch group coaching) are considered digital, non-returnable products once access is granted.
• No refunds or cancellations will be permitted after purchase, except where required by law.

3. Physical Merchandise

For any physical products purchased through our shop (e.g., apparel or branded merchandise):
• If an item arrives damaged or faulty, contact us within 14 days of delivery with photos of the defect for an exchange or refund.
• For change-of-mind returns, you may return unworn and undamaged items within 14 days of receipt; return shipping costs are the buyer’s responsibility unless otherwise stated.

4. Technical Access Issues

If technical problems prevent access to services you have paid for, contact support promptly. We will make reasonable efforts to resolve access issues. However:
• Temporary connection or device issues do not qualify for refunds once access is restored.

5. Chargebacks and Disputes

We encourage you to contact us directly first at if you believe a billing error has occurred on your subscription. Where chargebacks or disputes are filed with your payment provider without prior communication:
• We reserve the right to provide evidence of service access, delivery, and your acceptance of this policy.
• Abusive or fraudulent chargebacks may lead to suspension or termination of your account.

6. Legal Rights

Nothing in this policy is intended to limit rights provided under mandatory consumer protection laws in your jurisdiction. Where local laws provide refund rights, those rights will apply.

7. Contact Us

For any refund or billing queries, please contact us at:
• Email: for subscriptions. Or for all other products
• Company: Dibons Ltd
• Registered Office: 4th Floor Tuition House, 27–37 St George’s Road, Wimbledon, London SW19 4EU, UK